Last Updated: August 11, 2026

Elevate Language Services LLC ("Company," "we," "our," or "us"), a California limited liability company (Entity No. B20260363938), respects your privacy and is committed to protecting the personal information of our clients, interpreters, and website visitors. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our interpretation services.

 

1. Information We Collect

We may collect the following types of information:

 

Contact Information

·         Name

·         Email address

·         Phone number

·         Organization or clinic name

 

Booking Information

·         Appointment date and time

·         Service type

·         Communication preferences

 

Payment Information

Payments may be processed through third-party payment processors. We do not store full credit card numbers on our servers.

 

Technical Information

When you visit our website, we may automatically collect limited information such as:

·         IP address

·         Browser type

·         Device type

·         Website usage data through cookies or analytics tools

 

2. How We Use Your Information

We use the information we collect to:

·         Provide interpretation services

·         Schedule and manage appointments

·         Communicate with clients and interpreters

·         Process payments

·         Improve our website and services

·         Maintain security and prevent fraud

·         Comply with legal obligations

 

3. Confidentiality, Healthcare Information & HIPAA Compliance 

Elevate Language Services LLC provides language interpretation services to healthcare providers and clinics. Where applicable, we operate as a Business Associate under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations.

 

As a Business Associate, we are committed to:

·         Using and disclosing Protected Health Information (PHI) only as permitted by our Business Associate Agreements (BAAs) and applicable law

·         Implementing appropriate administrative, physical, and technical safeguards to protect PHI

·         Reporting any breach of unsecured PHI to the applicable Covered Entity in accordance with HIPAA's Breach Notification Rule

·         Ensuring that any subcontractors or interpreters who handle PHI enter into BAAs and comply with HIPAA requirements

 

We use HIPAA-compliant platforms for video interpretation sessions and website operations. Our interpreters are contractually required to follow strict confidentiality standards and complete training on applicable privacy requirements.

 

Medical providers retain primary responsibility for their own HIPAA compliance obligations. Our role is limited to the interpretation services we provide under the terms of our agreements.

 

4. Business Associate Agreements (BAAs)

Elevate Language Services LLC executes Business Associate Agreements with:

·         Healthcare providers and clinics we serve as clients

·         Interpreters and subcontractors who may access PHI in the course of providing services

·         Relevant third-party technology and service providers who process or store PHI on our behalf

 

If you are a healthcare organization and require a BAA before engaging our services, please contact us at info@elevatelanguageservices.com prior to sharing any patient information.

 

5. Sharing of Information

We do not sell personal information. We may share information only in the following situations:

·         With interpreters assigned to scheduled appointments, under confidentiality obligations

·         With trusted service providers who assist in operating our website, scheduling system, or payment processing, under appropriate agreements

·         With Business Associates who have executed BAAs with us, where PHI is involved

·         When required by law or legal process

·         To protect the rights and safety of our company, clients, or others

 

6. Data Security 

We implement the following safeguards to protect personal and health information:

·         Use of HIPAA-compliant platforms for video interpretation and website operations

·         Encryption of data in transit and at rest where applicable

·         Access controls limiting PHI access to authorized personnel only

·         Contractual confidentiality obligations with all interpreters and subcontractors

·         Multi-factor authentication on business accounts and systems

·         Regular review of security practices and third-party tools

·         Designated Privacy Officer responsible for HIPAA privacy and security compliance

While we implement these safeguards, no method of internet transmission or electronic storage can be guaranteed to be completely secure. In the event of a data breach involving PHI, we will notify affected Covered Entities and individuals as required by HIPAA's Breach Notification Rule and applicable California law.

 

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve user experience and understand how visitors interact with our site. These may include:

·         Essential cookies necessary for website functionality

·         Analytics cookies that help us understand site usage (e.g., through Wix Analytics)

·         Functional cookies that remember your preferences

 

When you visit our website, you will be presented with a Cookie Consent Banner allowing you to accept or manage your cookie preferences. You may also adjust your browser settings to refuse cookies at any time, though this may affect certain website functionality.

 

We do not use cookies to collect Protected Health Information (PHI) or sensitive medical data.

 

8. California Privacy Rights (CCPA/CPRA) 

As a California-based business, we respect the rights of California residents under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights may include:

·         The right to know what personal information we collect and how it is used

·         The right to request deletion of your personal information, subject to legal exceptions

·         The right to correct inaccurate personal information we hold about you

·         The right to opt out of the sale or sharing of personal information (we do not sell personal information)

·         The right to non-discrimination for exercising your privacy rights

 

To submit a California privacy request, please contact us using the information in Section 12 below. We will respond within the timeframe required by applicable law.

 

9. Data Retention

We retain personal information only as long as reasonably necessary to provide our services, comply with legal obligations (including HIPAA record retention requirements), resolve disputes, and enforce our agreements. PHI is retained in accordance with applicable federal and California healthcare record retention requirements.

 

10. Third-Party Links

Our website may contain links to third-party services or platforms used for scheduling, video conferencing, or payments. We are not responsible for the privacy practices of those external services. We encourage you to review the privacy policies of any third-party platforms before submitting personal or health information through them.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date. For material changes affecting how we handle PHI, we will notify relevant clients and Business Associates as appropriate.

 

12. Contact Information

If you have questions about this Privacy Policy, wish to submit a privacy request, or require a Business Associate Agreement, please contact us:

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Elevate Language Services LLC
A California Limited Liability Company · Entity No. B20260363938
1120 Sycamore Ave, STE 2G, Vista, CA 92081

Privacy Officer and Security Officer — For privacy questions, CCPA requests, Business Associate Agreements, and to report a suspected security incident:
Email: info@elevatelanguageservices.com
Phone: (408) 549-5345